Join Our Team

At the Trust, we believe it is our privilege to work on behalf of the Chicago region and the people who call it home. Our guiding light is service to our community, our donors, and our nonprofit partners – and we aim to be better and do better with every step we take.

Donor Services Manager (Hybrid)

  • Job Tracking ID: 512298-821552
  • Job Location: Chicago, IL
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: June 10, 2022
  • Starting Date: ASAP
  • Application Deadline: Until filled



Invite a friend
facebook LinkedIn Twitter Email


Job Description:

The Donor Services Manager is a member of the Philanthropic Services Team. Reporting to the Senior Director of Philanthropic Services, this position manages donor and grantee relationships with the Trust as part of a large portfolio of funds. Such funds include donor advised funds and designated endowment funds.

This position is responsible for philanthropic support and administrative oversight for the assigned portfolio. Central to the position is accurately and efficiently maintaining contributions to and grants from the portfolio of funds while balancing proper engagement of, and correspondence with, donors and endowment recipients. The successful candidate will have acute perception when speaking to/engaging with donors and advisors to assess when additional philanthropic services capabilities are warranted. This is a hybrid position, offering a flexible working arrangement both in and out of the Loop office.

Position Responsibilities:

  • Serve as the relationship manager for a portfolio of approximately 300 funds that are primarily transactional in nature
  • In partnership with other Trust departments such as Finance, Learning & Impact, and Grants Management, provide support to the donors and advisors affiliated with funds in the assigned portfolio, including new fund orientations, administrative oversight, grant making facilitation, grant compliance, and inquiries related to online access and fund statements
  • Assess when the interests and needs of donors in assigned portfolio rise to a need for higher level of philanthropic advisory services from Philanthropic Services colleagues
  • Work in a team environment, taking ownership for assigned portfolio while understanding the full array of philanthropic services offerings as well as the strengths and capabilities of team members
  • Work in an office setting, connecting with assigned donors primarily via phone and email
  • Perform other duties as assigned

Experience and Skills:

  • B.A./B.S. Degree or work equivalent
  • At least 7 years of relevant work experience
  • Prior experience providing excellent customer service in an environment serving clients and/or high-net worth individuals
  • Ability to prioritize, organize and manage multiple competing assignments, responsibilities, and internal and external projects
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, Power Point) and the ability to effectively learn and utilize additional software programs including enterprise resource management systems, Salesforce, and the Salesforce Nonprofit Success Pack
  • High attention to detail and accuracy
  • Advanced oral and written communication skills

Equal Opportunity Employer

The Trust is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Trust does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@cct.org if you require a reasonable accommodation to complete this application.

Diversity, Equity, and Inclusion are fundamental to achieving our impact

The Chicago Community Trust’s vision is a Chicago region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap. Click here to learn more about our strategic plan.

The History of The Chicago Community Trust

The Chicago Community Trust was founded in 1915 by Norman and Albert Harris, father and son duo of the Harris Trust and Savings Bank (now BMO Harris Bank). The Trust was the fourth community foundation ever created. There are now 750 community foundations in Canada and the U.S.

As our region’s community foundation, the Trust unites generous donors, committed nonprofits and caring residents to effect lasting change that moves our entire region forward. Our approach centers on tackling the region’s immediate needs and addressing the root causes of deep-seated issues to realize a more prosperous future for all who call metropolitan Chicago home.

For more than 100 years, donors have entrusted their philanthropic resources and visions to our stewardship. Guided by our deep knowledge of the community, we fund, lead, convene and collaborate to address the greatest and most critical needs facing the Chicago region. From the $22 million raised to help with unemployment relief in the Great Depression to spearheading an effort to help people keep their homes during the foreclosure crisis of the Great Recession to $35 million raised for the Chicago Community COVID-19 Response Fund, which supported nonprofits serving our most vulnerable neighbors, Chicagoans have put their trust in us.

In 2019, we announced we would focus our discretionary spending over the next decade on working to close Chicago’s growing racial and ethnic wealth gap. The Trust envisions a Chicago region that’s stronger and more prosperous because everyone—regardless of race, ethnicity, or zip code—has equitable access to the opportunities and resources they need to succeed and live a fulfilling life.

With assets of more than $3.7 billion, the Trust, in partnership with its donors, distributes more than $600 million in grants each year. The Trust Team seeks to match the passion and commitment of donors, grant recipients, residents, and community leaders that continue to work tirelessly to make the Chicago region one where all have the opportunity to realize their dreams.


Our Culture

Equity is core to who we are, the decisions we make, and the actions we take. We strive every day to foster an environment that ensures the inclusion of diverse perspectives and ideas. As the Chicago region’s community foundation, we believe that it’s important that we reflect and serve the breadth and diversity of our community as we work to achieve our mission of a thriving, equitable, and connected Chicago region.

Working at the Trust

Our Well-Being

Compensation Philosophy: The Chicago Community Trust is committed to providing a fair, consistent, and competitive staff compensation program that will attract, develop, and retain high-performing employees at all levels. The Trust’s program is designed to encourage and reward employees for leveraging their skills, abilities, and performance toward the attainment of individual, team, and organizational goals. 

Benefits: The Trust offers a competitive benefits package: including medical, dental, vision, short- and long-term disability, retirement planning, and employer paid Life and AD&D. The Trust also offers sick, vacation, personal days and paid holidays, as well as several types of paid and unpaid leaves (including paid parental leave) for our team members. 

Our Investment in Ourselves

Professional Development: Our success is a result of our people. We believe in fostering a culture of continuous learning to help colleagues be successful in their current role and future opportunities.

Wellness Program: We believe in a healthy life/work balance and offer a hybrid work model of 3 days in-office/2 days remote, a fitness center located on our floor, and 24-hour access to employee assistance (EAP) counselors for you and any member of your family. 

Commitment to DEI

Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.

Diversity, Equity, Inclusion

Our Strategic Plan

The Trust brings together generous donors, committed organizations, and caring residents to effect lasting change that makes our region better for all. We’ve made a 10-year commitment to closing Chicago’s racial and ethnic wealth gap.

Our Work