The Director of Infrastructure and Operations will provide leadership
in the day-to-day maintenance and operation for compute, storage,
voice, video, and data networks, and lead the planning and
implementation for infrastructure and security enhancements as we
continue our journey towards fully cloud environments. This is a
functional role that requires combining industry knowledge of best
practices with day-to-day management of internal and outsourced
Infrastructure Operations. This role must ensure the department is
providing efficient and effective technical support services to every
level within the Trust and its constituents.
- Leads development and implementation processes for the
organization’s infrastructure and security solutions, from roadmap
creation to project planning, development and implementation and
communication to the organization as needed.
- Partner with security experts to ensure the infrastructure meets
all security requirements and continues to evolve over time to meet
changing needs and best practices.
- Develops and implements business continuity protocols to minimize
disruption to business operations in the event of emergency situations.
- Develops and maintains relationships with external IT vendors and
service providers to ensure alignment in goals and seamless execution.
- Ensures consistency and ease of use for desktop solutions,
including help-desk operations.
- Monitors the effectiveness of the delivery of Infrastructure and
Operational Support services and implements process revisions to
drive continuous improvement.
- Design, implement and then lead the change control board approving work.
- Participate in the development and review of IT budgets.
- Performs other related duties as assigned.
- Provide leadership, supervision, coaching and guidance across the
team in achievement of organizational and departmental goals.
- Partner with IT leadership, business unit leaders and service
providers to provide strategic solutions and operational efficiencies.
- Bachelor’s degree in Computer Science required; master’s degree or
MBA preferred or commensurate experience in lieu of degree.
- Minimum of ten (10) years of demonstrated progressively
responsible experience and successful operation of complex
information technology environments.
- Excellent project management skills and attention to detail.
- Experience managing vendor relationships for all infrastructure
services and solutions and reviewing vendor contracts, statements of
work and related documents.
- Minimum of five (5) years of staff management, development, and
mentoring giving performance feedback and regular evaluation for
team members to achieve success.
- Demonstrated individual leadership and team building skills across
experience levels and different parts of the organization
- Knowledgeable in current technology trends including the impact of
cloud and operations automation on IT Operations and Service Delivery.
- Must have strong communications and relationship skills with the
ability to interact effectively with senior leadership.
Equal Opportunity Employer
The Trust is committed to creating a diverse work environment and
is proud to be an equal opportunity employer. The Trust does not
discriminate on the basis of race, color, national origin, sex,
gender identity, religion, sexual orientation, age, disability,
parental status, veteran status, or any other protected status under
applicable laws. We encourage individuals of all backgrounds to
apply. If you are a qualified candidate with a disability, please
e-mail us at firstname.lastname@example.org if you require a reasonable
accommodation to complete this application.
History of The Chicago Community Trust
The Chicago Community Trust was founded in 1915 by Norman and Albert
Harris, father and son duo of the Harris Trust and Savings Bank (now
BMO Harris Bank). The Trust was the fourth community foundation ever
created. There are now 750 community foundations in Canada and the U.S.
As our region’s community foundation, the Trust unites generous
donors, committed nonprofits and caring residents to effect lasting
change that moves our entire region forward. Our approach centers on
tackling the region’s immediate needs and addressing the root causes
of deep-seated issues to realize a more prosperous future for all who
call metropolitan Chicago home.
For more than 100 years, donors have entrusted their philanthropic
resources and visions to our stewardship. Guided by our deep knowledge
of the community, we fund, lead, convene and collaborate to address
the greatest and most critical needs facing the Chicago region. From
the $22 million raised to help with unemployment relief in the Great
Depression to spearheading an effort to help people keep their homes
during the foreclosure crisis of the Great Recession to $35 million
raised for the Chicago Community COVID-19 Response Fund, which
supported nonprofits serving our most vulnerable neighbors, Chicagoans
have put their trust in us.
In 2019, we announced we would focus our discretionary spending over
the next decade on working to close Chicago’s growing racial and
ethnic wealth gap. The Trust envisions a Chicago region that’s
stronger and more prosperous because everyone—regardless of race,
ethnicity, or zip code—has equitable access to the opportunities and
resources they need to succeed and live a fulfilling life.
With assets of more than $3.7 billion, the Trust, in partnership with
its donors, distributes more than $600 million in grants each year.
The Trust Team seeks to match the passion and commitment of donors,
grant recipients, residents, and community leaders that continue to
work tirelessly to make the Chicago region one where all have the
opportunity to realize their dreams.