The Chicago Community Trust is a community foundation dedicated to improving our region through strategic grant making, civic engagement and inspiring philanthropy. We are here to serve the nonprofit organizations, the generous donors and the thoughtful residents who strive to make a difference, helping their bold vision create lasting community change. We work with a number of partnerships and initiatives to accomplish this work.

We are privileged to serve our community and invite those who connect with our mission, vision, and values to explore employment opportunities with the Trust. To learn more, please visit the Trust online at

The Chicago Community Trust is an Equal Opportunity Employer.

Director of Infrastructure and Operations

  • Job Tracking ID: 512298-787422
  • Job Location: Chicago, IL
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: August 26, 2021
  • Starting Date: ASAP
  • Application Deadline: Until filled

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Job Description:

The Director of Infrastructure and Operations will provide leadership in the day-to-day maintenance and operation for compute, storage, voice, video, and data networks, and lead the planning and implementation for infrastructure and security enhancements as we continue our journey towards fully cloud environments. This is a functional role that requires combining industry knowledge of best practices with day-to-day management of internal and outsourced Infrastructure Operations. This role must ensure the department is providing efficient and effective technical support services to every level within the Trust and its constituents.

Position Responsibilities:

  • Leads development and implementation processes for the organization’s infrastructure and security solutions, from roadmap creation to project planning, development and implementation and communication to the organization as needed.
  • Partner with security experts to ensure the infrastructure meets all security requirements and continues to evolve over time to meet changing needs and best practices.
  • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations.
  • Develops and maintains relationships with external IT vendors and service providers to ensure alignment in goals and seamless execution.
  • Ensures consistency and ease of use for desktop solutions, including help-desk operations.
  • Monitors the effectiveness of the delivery of Infrastructure and Operational Support services and implements process revisions to drive continuous improvement.
  • Design, implement and then lead the change control board approving work.
  • Participate in the development and review of IT budgets.
  • Performs other related duties as assigned.
  • Provide leadership, supervision, coaching and guidance across the team in achievement of organizational and departmental goals.
  • Partner with IT leadership, business unit leaders and service providers to provide strategic solutions and operational efficiencies.

Experience and Skills:

Position Qualifications:

  • Bachelor’s degree in Computer Science required; master’s degree or MBA preferred or commensurate experience in lieu of degree.
  • Minimum of ten (10) years of demonstrated progressively responsible experience and successful operation of complex information technology environments.
  • Excellent project management skills and attention to detail.
  • Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts, statements of work and related documents.
  • Minimum of five (5) years of staff management, development, and mentoring giving performance feedback and regular evaluation for team members to achieve success.
  • Demonstrated individual leadership and team building skills across experience levels and different parts of the organization
  • Knowledgeable in current technology trends including the impact of cloud and operations automation on IT Operations and Service Delivery.
  • Must have strong communications and relationship skills with the ability to interact effectively with senior leadership.

Equal Opportunity Employer

The Trust is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Trust does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at if you require a reasonable accommodation to complete this application.

History of The Chicago Community Trust

The Chicago Community Trust was founded in 1915 by Norman and Albert Harris, father and son duo of the Harris Trust and Savings Bank (now BMO Harris Bank). The Trust was the fourth community foundation ever created. There are now 750 community foundations in Canada and the U.S.

As our region’s community foundation, the Trust unites generous donors, committed nonprofits and caring residents to effect lasting change that moves our entire region forward. Our approach centers on tackling the region’s immediate needs and addressing the root causes of deep-seated issues to realize a more prosperous future for all who call metropolitan Chicago home.

For more than 100 years, donors have entrusted their philanthropic resources and visions to our stewardship. Guided by our deep knowledge of the community, we fund, lead, convene and collaborate to address the greatest and most critical needs facing the Chicago region. From the $22 million raised to help with unemployment relief in the Great Depression to spearheading an effort to help people keep their homes during the foreclosure crisis of the Great Recession to $35 million raised for the Chicago Community COVID-19 Response Fund, which supported nonprofits serving our most vulnerable neighbors, Chicagoans have put their trust in us.

In 2019, we announced we would focus our discretionary spending over the next decade on working to close Chicago’s growing racial and ethnic wealth gap. The Trust envisions a Chicago region that’s stronger and more prosperous because everyone—regardless of race, ethnicity, or zip code—has equitable access to the opportunities and resources they need to succeed and live a fulfilling life.

With assets of more than $3.7 billion, the Trust, in partnership with its donors, distributes more than $600 million in grants each year. The Trust Team seeks to match the passion and commitment of donors, grant recipients, residents, and community leaders that continue to work tirelessly to make the Chicago region one where all have the opportunity to realize their dreams.